PRIVACY POLICY STATEMENT

THE AMITY FAMILY CURIOUS EXPERIENCES FOR TRAVELERS is delighted you have visited www.theamityfamily.com, our website. In order to improve your experience, we are continually optimizing the function and services of the website. Security is of primary importance for us. In using our website, you entrust us with personal information and for this we are extremely grateful. This is why we are particularly careful with your data. We have taken many technical precautions to protect your data and regularly update the protection.

This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.

Please read the following Privacy Policy to understand how we use and protect the personal information you provide to us through our website.  We hope that this will help you make an informed decision about sharing personal information with us.   

This privacy policy will apply at all times when using our website. Any new product or service that are added in the future shall also be subject to the terms present in this privacy policy. With regard to the processing of personal data, The Amity Family Curious Experiences For Travelers complies with applicable legislation and regulations, such as the General Data Protection Regulation (GDPR).

The Amity Family Curious Experiences For Travelers (hereinafter referred to as the “company” or the “tour operator” or “The Amity Family” or “TAF” or “we” or “us”) is a registered trademark operated by Time To Smile – Tourism Activities, Unip. Lda., an independent company with intra-community VAT No. PT510341225, headquarters in the city of Caldas da Rainha, Portugal and operational offices in the municipalities of Nazaré and Lisbon, also in Portugal.

The company is a Tour Operator licensed by Turismo de Portugal (the portuguese tourism authority) under permit no. RNAAT 51/2013 and complies with all legal health, safety and insurance regulations. You can check the license with Turismo de Portugal at www.rnt.turismodeportugal.pt by clicking on this web address.

The company creates and operates in-destination experiences. It offers and market tourist services, individualized or bundled, including, but not limited to, excursions, trips, visits, guided tours, accommodation, entertainment and restaurant reservations, tickets for attractions and events, leisure activities, nature activities, wine and gastronomic activities, cultural discovery and others (hereinafter referred to as "services"), directly to travelers or indirectly to them through associated or partnered websites or through authorized online and offline travel agents.

The company can be contacted: by email, at the following address experiences@theamityfamily.com; or by telephone at the following number +351 9107432989 (call over the portuguese mobile network) during office hours, which are Monday to Friday from 9:30 a.m. to 5:30 p.m. (UTC+0).

By visiting www.theamityfamily.com, hereinafter the “website” or “Site”, certain information is transmitted to us, for example IP-address, type and version of your web-browser, operating system, the website you came from and the time of your visit. This data cannot be used by us to identify individual visitors. The data is exclusively used to improve the popularity, content and functionality of our website. Whenever we collect personal or business data (e-mail address, name, address, phone number and other) this is provided by the visitor on a purely voluntary basis.

In addition, the structure and technological functionality of the website is based on and powered by a pre-developed web resource (website builder tool) provided by our booking system and booking channel management provider - Bókun (a Tripadvisor Company) – where you can check about their privacy policy.

The use of the website implies complete and unconditional adherence to this privacy policy statement.

The user must ensure that he has the technical and electronic means to browse and use the website before use thereof. He must also ensure that his hardware/equipment is in a good state of repair and is not infected by viruses.

The website can only be used by people aged eighteen and over. If a person aged under eighteen wishes to use the website, he should obtain the express consent of his legal representative.

The Company reserves the right to amend, revise, erase, validate or change, in full or in part, any content contained on the website or displayed thereon.

The Company can add, erase, change or amend the website and/or its content at any time, without notice. The company reserves the right to change these privacy policy statement at any time. 

Learn more about the website terms of use. To view The Amity Family’s website Terms of Use, click on “Terms of Use” found at the footer to this website.

Whilst inquiring or booking a tour or any other tourist service on our website, you’ll be asked to provide some personal information that will be collected through our booking system, Bókun, a Tripadvisor company, www.bokun.io, in order to administer your bookings and ensure you get the best service possible. Full name, e-mail address, postal address, phone number, date of birth, nationality, and general information about your booking wishes are the main details you will be asked for. You may also be asked to provide some personal data about your travel needs and habits, which may be used to check if a trip is right for you or eventually for marketing research (i.e., dietary requirements, food allergies, pre-existing medical conditions, disabilities, country of origin, age, the kind of traveler you are, how you heard about us, if you’ve been on one of our tours already, and others. The data processed for marketing research is strictly anonymized before being processed by our marketing department or marketing services providers.

In the case of online payment through our website, we integrate with a third-party service provider and your personal data will be exclusively processed via one of our two payment gateway providers, namely Stripe (www.stripe.com) or PayPal (www.paypal.com), which are two of the world’s largest and most trusted payments provider brands. This means that, for online payments originated through our website, this provider processes all payments on our behalf and, as such, we never access your personal banking or financial data. We invite you to learn more about their privacy policy as we are not responsible for the privacy practices of third-party vendors and providers, including payment providers.

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means, hereinafter " Personal Information " is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject. When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.). 

The second type of information “Personal Information” which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes: (1) Device Information from where we collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site. (2) Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail, country of residence, nationality, or physical address, and other information.   

We receive your Personal Information from various sources, such as but not limited: (1) When you voluntarily provide us your personal details in order to register on our Site; (2) When you use or access our Site in connection with your use of our services; (3) From third party providers, services and public registers (for example, traffic analytics vendors). 

We may use the information for the following, even though no limited to it: (1) Communicating with you, such as: sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have; (2) To communicate with you and to keep you informed of our latest updates and services; (3) To serve you advertisements when you use our Site; (4) To market our websites and products; (5) Conducting statistical and analytical purposes, intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our trusted third-party partners, providers and subcontractors, who may be located in different jurisdictions across the world, for any, but not limited, of the following purposes: (1) Hosting and operating our Site; (2) Providing you with our services, including providing a personalized display of our Site; (3) Storing and processing such information on our behalf; (4) Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users; (5) Providing you with marketing offers and promotional materials related to our Site and services; (6) Performing research, technical diagnostics or analytics; 

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (1) comply with any applicable law, regulation, legal process or governmental request; (2) enforce our policies (including our Agreement), including investigations of potential violations thereof; (3) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (4) to establish or exercise our rights to defend against legal claims; (5) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (6) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights. 

Our policy only addresses the use and disclosure of information we collect from you. Our website may include links to third-party websites. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Clicking on the Site third-party links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Some of our services contain widgets which are drivers of reviews platforms, such as Tripadvisor and Google My Business, and social media features, such as Instagram, WhatsApp, YouTube or LinkedIn. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. The widgets and the social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

We take great care in implementing and maintaining the security of the Site and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

We don't intend to share any personal information, unless otherwise explicitly stated, with third parties, unless we are legally obliged to do so or the transfer of data is necessary in order to complete a service you request. However, in order to support services, we may share your information with third parties that help us operate, provide, improve, integrate, customize, support and market our products and services. We seek to ensure that your information is protected at all times including that these third parties have agreed confidentiality and have privacy statements compatible with our judgment and privacy statement and only use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us.

We may share your information with relevant regulators, which may include privacy regulators and supervisory authorities, and with courts and law enforcement to comply with all applicable laws, regulations and rules, and requests of law enforcement (e.g. police), regulatory and other governmental agencies.

We also may share personal information with insurance providers and/or medical personnel, which may be for identification of fraud or error, for regulatory reporting and compliance, for medical purposes and hospital assistance in case of injury during the provision of a service, or if we believe the disclosure is necessary to lessen or prevent a threat to life, health or safety.

We may share in aggregate, statistical form, non-personal information regarding the visitors to our website, traffic patterns, and website usage with our advertisers.

We share part of your information with our service providers included in the booked program (i.e., restaurants, accommodation, auxiliary transport, activities and others that may be part of the booked program). Whenever our service providers come into contact with your data, we make sure that they are just as careful with the information. We make every reasonable effort to ensure they follow the legal requirements. If you come to have a dispute related to any service provided under the program purchased from us, we will make every effort to resolve the situation and, to this end, we may contact the supplier and pass on information about the booking process as necessary to resolve the dispute.

We do not and will not sell your personal information under any circumstances. Nevertheless, we may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Be aware that you can find and book our services outside our website as we work with a large network of resellers. These business partners distribute, advertise and sell, some temporarily, others permanently, The Amity Family Curious Experiences For Travelers services. In these situations, when you make a booking on one of our business reseller websites, certain personal data that you give them such as your name and email address, your address, and other relevant information, will be forwarded to us to finalize and administer your booking. When you make a reservation on a reseller’s website, take the time to read their privacy notice if you wish to understand how they may process your personal data, since they will be the ones primarily responsible for the privacy of your data. Not limited to these, here are some well-known websites where we resell our services: www.GuetYourGuide.com; www.Viator.com; www.Tripadvisor.com.

For fraud detection and prevention purposes, and as strictly necessary, we may also exchange information about our users with business partners.

Our website uses cookies. We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping cart contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

The Site uses the following types of cookies: (a) “session cookies” which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; (b) “persistent cookies” which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; (c) “third party cookies” which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access. 

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

This website uses Google Analytics, a website analysis service of Google Inc. (“Google”). Google Analytics uses ‘cookies’, text data that are stored on your computer and allow an analysis of your use of the website. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. The information generated by cookies through your use of this website are normally transferred to Google’s server in the USA and stored there. Through the activation of the IP-anonymization on this website your IP-address will be abbreviated within the member states of the European Union or the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide other services related to the website usage and the internet usage against the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to fully utilize all the functions of this website. In addition, you can prevent Google’s processing of data generated by the cookie and your use of the website (including your IP address), as well as the processing of this data by Google, by clicking on the following link: https://www.google.com/intl/en/policies/ (general information about Google Analytics and Privacy).

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

The Tour Operator is located and operates in the EEA European Economic Area. And in accordance with European data protection laws, we use appropriate business systems and procedures to protect and safeguard the personal data you give us and we endeavor to comply at all time with regulatory frameworks like the EU GDPR (European Union - General Data Protection Regulation), the CCPA for California in the USA, the LGPD for Brazil and others.

Aligned with this we partnered with a renowned and certified provider of Data Processing and Consent Services, namely Cookie Script which is a certified CMP Consent Management Platform that verifies our used cookie technologies and helps us comply with privacy regulations (www. cookie-script.com). Through it we make you available at all time of a tool that helps you manage consent to third party technologies collecting and processing personal data and grants you an extra layer of transparency and security when you use and buy on our website.

Be aware that some data recipients may be located outside the EEA (European Economic Area). In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Furthermore, only authorized personnel are permitted to access your personal data in the course of their work.

We want you to feel reassured that you have control of the information you provide to us. You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us at experiences@theamityfamily.com. Please write ‘Request for review of personal information’ in the subject line of your email. If the personal data we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our database by sending an email to the same email address with ‘Request for removal of personal information’ in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. If you intend to file a data protection complaint with the competent authority in the area of the data controller, you can exercise this right by contacting, in the case of Portugal, the CNPD - Comissão Nacional de Proteção de Dados (National Data Protection Commission), whose web address is www.cnpd.pt. 

This privacy policy may be updated from time to time to keep it up to date with legal requirements and the way we operate our business. Any changes become effective when we post the revised Privacy Policy on the website. You are responsible for reviewing this privacy policy periodically and informing yourself of any changes to this privacy policy. We suggest that you check back regularly to review any changes and amendments. If we make significant updates or changes to this privacy policy, we will endeavor, but are not obliged, to inform you by means of a notice on our website or by any other means. This Privacy Policy was last updated on “check at the header of this statement”. We encourage you to check this page periodically for any changes. Your continued use of our website after we have updated or changed our Privacy Policy will be considered your consent to those updates or changes. If the user does not accept these amendments, he should not use the Website.